General questions

Why is Bike Sharing Napoli free of charge?

The subscription is free of charge because Bike Sharing Napoli is a research project of the CleaNap Association. The project has won the call for projects “Smart Cities and Communities and Social Innovation” and is co-financed by the Ministry of Education, University and Research (MIUR).

Who manages Bike Sharing Napoli?

The research project Bike Sharing Napoli is managed by Cleanap Association, a group of young people under 35. CleaNap deals with environment, sustainability and social innovation.

Is the bike electric?

No, it isn’t – so we can keep fit!

Have you planned the installation of new stations in other districts of Naples?

It is not possible to install new stations until the end of the research project (September 30, 2015, unless extended).
The pilot phase of the project will see 100 bicycles and 10 intermodal stations placed between Naples Central Station and the seafront promenade (Piazza Vittoria). The area is served by the bike path, the cycle paths and restricted traffic areas.

Are there any penalties for not meeting the General Conditions?

Yes, violations of the rules such as theft and/or damage and misbehavior are sanctioned. Read carefully the General Conditions (art. 8) to know all the details.

Ride the bike responsibly and follow the rules!



What is a session?

The session is the activity of the user from the moment the bicycle is removed from the station until it is correctly returned at that or another station.

You can take the bike as many times as you like during the day, just remember that the maximum time allowed per session is 30 minutes.

How to access the free wifi network?

Check that the Wi-Fi setting on your device (smartphone, tablet, etc.) is turned on.

You can see a list of available wireless networks, then connect to the network.

Open the browser, you can log in with Facebook or Google, or sign up with Wimo.

Now you are online!

For more information, please visit Wimo FAQs.


How can I subscribe to the pilot project?

You need a subscription to join Bike Sharing Napoli.

• Website: go to then “Login”.

• App: download and install the app for Android and iOS then go to “Sign up”.

How much does Bike Sharing cost?

The subscription is free of charge and you can ride the bike for 30 minutes every time you want.

How old do I have to be to subscribe?

Only persons aged 18 or older may subscribe and use the bikes.

Is the subscription immediately active?

Yes. Shortly after submitting your registration, you will receive an email from us with a verification link. Then use the app to take a bike immediately or request the card and wait for it to be delivered by post.

Does the subscription have an expiration date?

Subscriptions end automatically at the end of the research project, September 30, 2015 (unless extended). Of course we hope to continue beyond this date!

I am a tourist visiting Naples, can I subscribe?

Yes, you can. Just follow the instructions:
• Website: go to then “Login”.
• App: download and install the app for Android and iOS then go to “Sign up”.

Can I subscribe if I don’t have a credit/prepaid card?

No, you can’t. Bike Sharing Napoli requires that all accounts be associated with a credit/prepaid card as guarantee.

Is credit/prepaid card payment secure?

Credit/prepaid card transactions on are 100% safe and protected by SSL encryption. They cannot be intercepted nor modified. Transactions are managed by Moneynet S.p.A., world leader in online payment. When you are in a secure online area, your browser will display a small padlock symbol.

When you input your bank details, you enter a secure area and communicate directly with the Moneyner S.p.A. payment server.

Bike Sharing Napoli does not see your card number, neither are your details stored on our server.

A nominal transaction fee of € 0.01 per transaction will be charged to verify if the credit/prepaid card is valid or not.

How do I terminate my subscription?

Subscriptions end automatically at the end of the research project, Settembre 30, 2015 (unless extended). If you wish to terminate your subscription before it ends, send an email to and wait for our instructions.

Can l use my smart card as soon as I receive it?

Yes, you will be able to take a bike with your smart card immediately.

Can I subscribe with a prepaid card?

Yes, you can.

Can I make more than one subscription with my credit/prepaid card?

No, you can’t. When signing up online, only one subscription can be associated with a credit/prepaid card.

When do my liabilities for the bicycle stop?

Remember that the General conditions of access and use specify that the user is liable during the whole session, to be more precise from the moment the bicycle is removed from the station until it is correctly returned at that or another station.

How do I get the smart card?

To get the smart card you need to request it during the registration process. The smart card is free, you pay only for the shipping fee (€ 6.50, non-refundable, Italy only).
Remember that the smart card is optional if you use the Bike Sharing Napoli app.

Can I subscribe with a credit/prepaid card in someone else's name

No, in order to subscribe you will need your own credit/prepaid card.

How it works

Can I lend my Bike Sharing Napoli subscription smart card and/or credentials to other people?

No, you are not permitted to share or lend your smart card and/or your credentials with other people. Your subscription is personal and non-transferable. Doing so creates financial liability for you in the event that the bike is not returned on time or if there is damage to the bike. Further, it is grounds for the cancellation of your subscription.

Is the app free?

Yes. It will be soon available for free download for Android and iOS. The innovative app will support you during the pilot phase of the project. For more info, check this website.

What does the app do?

The Bike Sharing Napoli app will amaze you!
– Check bike and slot availability;
– take the bike directly through the app;
– discover bike paths to explore the city center;
– manage your personal account;
– visit places of historical and cultural interest;
– much more!

Why can't I keep the bike more than 30 minutes?

The bike-sharing system is designed to promote the constant use and turnover of bikes for short journeys. The 30 minutes session provides an incentive for members to keep their trips short and let other members take the bike.

What if I keep the bike more than 30 minutes?

Keeping the bike more than 30 minutes (up to 60 minutes) is only allowed 3 times per calendar month. Should you exceed this limit your account will be blocked for 30 days.

What if I keep the bike more than 60 minutes?

In that case your account will be permanently blocked.

Can I carry the bike on public means of transport?

No, you can’t. The bike-sharing scheme is designed to further encourage public transport use and intermodality: this is the basic concept behind our research project!

Can I carry the bike on public means of transport?

No, you can’t. It is forbidden to carry, tow and be towed by other means of transport and/or persons and/or animals.

Does the bike have a lock?

No, the bike has no lock. Please consider that the bicycle must never be left unattended. The bike sharing service differs from a simple rental service as it assumes that the bicycle can be shared by several users throughout the day. The bicycle must be used for the time necessary to reach their destination and immediately made available to other subscribers.

Can I take more than one bike with the same subscription at the same time?

No, you can’t. Only one bike can be taken at a time per session. Another bicycle cannot be taken until the first is returned.

Can I carry passengers on the bike?

No, you are not allowed to carry passengers (adults, childs, animals) on the bike.

When is Bike Sharing Napoli open?

The research project Bike Sharing Napoli is open from 7:00 AM to 10:00 PM, from Monday to Sunday. Always check this site for updates.

How can I check the availability of bikes and slots?

You can check the map with real-time information about the availability of bikes and slots on this website, on the app and on the kiosk.

What if a station is full and I need to find an empty slot to return a bike?

If you have a bike you wish to return, but there are no available slots at a station, you must locate a station with available slots and return the bike there. The kiosk located at each station will provide real-time information about which nearby stations have available slots.

What if I don’t return properly the bike?

When returning a bike you must ensure that it is properly locked to the slot. Always check that:

1) The green hook is closed and is no longer possible to unlock the bike;

2) the display shows the message “Thank you” or “Grazie”.

If you leave the bicycle without locking it properly to the slot, the timer continues to run and the bike is considered abandoned.

Read carefully the General Conditions to know the penalties (according to art. 8 Penali).

Personal account

Where do I find my personal account statistics?

Information about your use of Bike Sharing Napoli is posted to your personal Bike Sharing Napoli web page. Please log in to view all the information, such as the date and duration of each trip, the station from which the bike was checked out and the station to which the bike was returned, the distance pedaled.


What should I do if I see an abandoned bicycle?

Should you find an abandoned bike, please contact us via email at or contact the police.

What do I do if the bike isn't working properly?

If you experience issues with your Bike Sharing Napoli bike, simply return it at any station and take a new one. You can report the issue through the app or send an email to .

What if the bike is stolen?

In case of theft of the bicycle you must go immediately to the police to file a complaint and then send a copy of the complaint via email at as quickly as possible and within 12 hours from the theft.
Under the Terms and Conditions agreed to upon registering for membership, members may be liable up to a specified limit if a bicycle is stolen or lost while under their care. Refer to the General Conditions of Access and Use posted on this website.

My smartphone has been lost/stolen! What do I do?

First of all, please change your password as quickly as possible. We request that you go to the police to file a complaint and then send the complaint to within 12 hours.

My smart card has been lost/damaged/stolen! What do I do?

In case of loss or theft please contact the police and send the report to within 12 hours, then wait for our instructions to obtain a new card.

My smartphone is out of power!I took the bike via app, now how do I return it?

Keep calm! When you return the bike you just have to choose a slot and return the bike correctly. The system will automatically recognize you and stop the timer.


What if I'm not getting notifications for the app?

Push notifications require an active Wi-Fi or cellular connection. If you’re not getting notifications for the Bike Sharing Napoli app, try the following steps:


– Go to Settings > Apps > Bike Sharing Napoli.

– Select the “Show Notifications” checkbox.


Make sure you’re signed in to your Apple ID.

If you’ve recently installed an app or restored a backup, open the app to start getting notifications.

Go to Settings > Notifications (Notification Center) > Bike Sharing Napoli.

” Turn “Allow Notifications”, “Sounds” and “Badge App Icon” on.

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