Frequently Asked Questions
The subscription is free of charge because Bike Sharing Napoli is a research project of the CleaNap Association. The project has won the call for projects “Smart Cities and Communities and Social Innovation” and is co-financed by the Ministry of Education, University and Research (MIUR).
The research project Bike Sharing Napoli is managed by Cleanap Association, a group of young people under 35. CleaNap deals with environment, sustainability and social innovation.
No, it isn’t – so we can keep fit!
It is not possible to install new stations until the end of the research project (September 30, 2015, unless extended).
The pilot phase of the project will see 100 bicycles and 10 intermodal stations placed between Naples Central Station and the seafront promenade (Piazza Vittoria). The area is served by the bike path, the cycle paths and restricted traffic areas.
Yes, violations of the rules such as theft and/or damage and misbehavior are sanctioned. Read carefully the General Conditions (art. 8) to know all the details.
Ride the bike responsibly and follow the rules!
The session is the activity of the user from the moment the bicycle is removed from the station until it is correctly returned at that or another station.
You can take the bike as many times as you like during the day, just remember that the maximum time allowed per session is 30 minutes.
Check that the Wi-Fi setting on your device (smartphone, tablet, etc.) is turned on.
You can see a list of available wireless networks, then connect to the firstname.lastname@example.org network.
Open the browser, you can log in with Facebook or Google, or sign up with Wimo.
Now you are online!
For more information, please visit Wimo FAQs.
You need a subscription to join Bike Sharing Napoli.
• Website: go to www.cleanap.org/bikesharingnapoli.it/ then “Login”.
The subscription is free of charge and you can ride the bike for 30 minutes every time you want.
Only persons aged 18 or older may subscribe and use the bikes.
Yes. Shortly after submitting your registration, you will receive an email from us with a verification link. Then use the app to take a bike immediately or request the card and wait for it to be delivered by post.
Subscriptions end automatically at the end of the research project, September 30, 2015 (unless extended). Of course we hope to continue beyond this date!
No, you can’t. Bike Sharing Napoli requires that all accounts be associated with a credit/prepaid card as guarantee.
Credit/prepaid card transactions on www.cleanap.org/bikesharingnapoli.it/ are 100% safe and protected by SSL encryption. They cannot be intercepted nor modified. Transactions are managed by Moneynet S.p.A., world leader in online payment. When you are in a secure online area, your browser will display a small padlock symbol.
When you input your bank details, you enter a secure area and communicate directly with the Moneyner S.p.A. payment server.
Bike Sharing Napoli does not see your card number, neither are your details stored on our server.
A nominal transaction fee of € 0.01 per transaction will be charged to verify if the credit/prepaid card is valid or not.
Subscriptions end automatically at the end of the research project, Settembre 30, 2015 (unless extended). If you wish to terminate your subscription before it ends, send an email to email@example.com and wait for our instructions.
Yes, you will be able to take a bike with your smart card immediately.
Yes, you can.
No, you can’t. When signing up online, only one subscription can be associated with a credit/prepaid card.
Remember that the General conditions of access and use specify that the user is liable during the whole session, to be more precise from the moment the bicycle is removed from the station until it is correctly returned at that or another station.
To get the smart card you need to request it during the registration process. The smart card is free, you pay only for the shipping fee (€ 6.50, non-refundable, Italy only).
Remember that the smart card is optional if you use the Bike Sharing Napoli app.
No, in order to subscribe you will need your own credit/prepaid card.
No, you are not permitted to share or lend your smart card and/or your credentials with other people. Your subscription is personal and non-transferable. Doing so creates financial liability for you in the event that the bike is not returned on time or if there is damage to the bike. Further, it is grounds for the cancellation of your subscription.
The Bike Sharing Napoli app will amaze you!
– Check bike and slot availability;
– take the bike directly through the app;
– discover bike paths to explore the city center;
– manage your personal account;
– visit places of historical and cultural interest;
– much more!
The bike-sharing system is designed to promote the constant use and turnover of bikes for short journeys. The 30 minutes session provides an incentive for members to keep their trips short and let other members take the bike.
Keeping the bike more than 30 minutes (up to 60 minutes) is only allowed 3 times per calendar month. Should you exceed this limit your account will be blocked for 30 days.
In that case your account will be permanently blocked.
No, you can’t. The bike-sharing scheme is designed to further encourage public transport use and intermodality: this is the basic concept behind our research project!
No, you can’t. It is forbidden to carry, tow and be towed by other means of transport and/or persons and/or animals.
No, the bike has no lock. Please consider that the bicycle must never be left unattended. The bike sharing service differs from a simple rental service as it assumes that the bicycle can be shared by several users throughout the day. The bicycle must be used for the time necessary to reach their destination and immediately made available to other subscribers.
No, you can’t. Only one bike can be taken at a time per session. Another bicycle cannot be taken until the first is returned.
No, you are not allowed to carry passengers (adults, childs, animals) on the bike.
The research project Bike Sharing Napoli is open from 7:00 AM to 10:00 PM, from Monday to Sunday. Always check this site for updates.
You can check the map with real-time information about the availability of bikes and slots on this website, on the app and on the kiosk.
If you have a bike you wish to return, but there are no available slots at a station, you must locate a station with available slots and return the bike there. The kiosk located at each station will provide real-time information about which nearby stations have available slots.
When returning a bike you must ensure that it is properly locked to the slot. Always check that:
1) The green hook is closed and is no longer possible to unlock the bike;
2) the display shows the message “Thank you” or “Grazie”.
If you leave the bicycle without locking it properly to the slot, the timer continues to run and the bike is considered abandoned.
Read carefully the General Conditions to know the penalties (according to art. 8 Penali).
Information about your use of Bike Sharing Napoli is posted to your personal Bike Sharing Napoli web page. Please log in to view all the information, such as the date and duration of each trip, the station from which the bike was checked out and the station to which the bike was returned, the distance pedaled.
Should you find an abandoned bike, please contact us via email at firstname.lastname@example.org or contact the police.
If you experience issues with your Bike Sharing Napoli bike, simply return it at any station and take a new one. You can report the issue through the app or send an email to email@example.com .
In case of theft of the bicycle you must go immediately to the police to file a complaint and then send a copy of the complaint via email at firstname.lastname@example.org as quickly as possible and within 12 hours from the theft.
Under the Terms and Conditions agreed to upon registering for membership, members may be liable up to a specified limit if a bicycle is stolen or lost while under their care. Refer to the General Conditions of Access and Use posted on this website.
First of all, please change your password as quickly as possible. We request that you go to the police to file a complaint and then send the complaint to email@example.com within 12 hours.
In case of loss or theft please contact the police and send the report to firstname.lastname@example.org within 12 hours, then wait for our instructions to obtain a new card.
Keep calm! When you return the bike you just have to choose a slot and return the bike correctly. The system will automatically recognize you and stop the timer.
Push notifications require an active Wi-Fi or cellular connection. If you’re not getting notifications for the Bike Sharing Napoli app, try the following steps:
– Go to Settings > Apps > Bike Sharing Napoli.
– Select the “Show Notifications” checkbox.
Make sure you’re signed in to your Apple ID.
If you’ve recently installed an app or restored a backup, open the app to start getting notifications.
Go to Settings > Notifications (Notification Center) > Bike Sharing Napoli.
” Turn “Allow Notifications”, “Sounds” and “Badge App Icon” on.
This research project is free of charge until May 2015, thanks to the co-financing obtained by the selection to the call for projects “Smart Cities and Communities and Social Innovation” of the Ministry of Education, University and Research (MIUR) – National Operative Research (NOP) and Competitiveness 2007-2013 for the Convergence Regions
Ho letto, prosegui sul sito per scoprire il progetto.